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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 1056314" data-attributes="member: 12570">Nimmim, the package may have been loaded toward the front of the pkg which is why the driver decided to deliver it out of the front rather than the back.I find it curious that the OP took the time to call regarding the damaged package but not the time to call in a concern regarding the delivery methods used by the driver.Based solely on the OP&#039;s story I would agree that the driver did not use proper package handling techniques.&nbsp; We are not taught to roll the package out of the truck on to the floor/ground (unless it is a tire).&nbsp; The proper method would have been to position the package in the cab and then lower it step by step on to the hand cart.Insured value of a package is not necessarily based on the sales price.UPS may opt to have the item repaired rather than replace if it is cheaper to do so and if it is determined that it was properly packaged and was damaged due to mishandling on our part.</blockquote>

[QUOTE="UpstateNYUPSer(Ret), post: 1056314, member: 12570"] Nimmim, the package may have been loaded toward the front of the pkg which is why the driver decided to deliver it out of the front rather than the back. I find it curious that the OP took the time to call regarding the damaged package but not the time to call in a concern regarding the delivery methods used by the driver. Based solely on the OP's story I would agree that the driver did not use proper package handling techniques. We are not taught to roll the package out of the truck on to the floor/ground (unless it is a tire). The proper method would have been to position the package in the cab and then lower it step by step on to the hand cart. Insured value of a package is not necessarily based on the sales price. UPS may opt to have the item repaired rather than replace if it is cheaper to do so and if it is determined that it was properly packaged and was damaged due to mishandling on our part. [/QUOTE]

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