Hello everyone, sorry the over dramatic thread title . Ok, so i just purchased this amazing used subwoofer for my car on eBay. Winning bid was $475 so seller insured the package at $475, I payed him $55 for s/h, I think he payed about $72 or so for actual shipping charges. Seller had it shipped via UPS. The outer cardboard box is roughly 30"x"22"30" (LHW). The item itself weighs 55lbs. Seller had it double boxed in 2 cardboard boxes plus he had assembled a wooden crate that speaker was screwed into with another piece of wood over the top side of the exposed part of the speaker (if anybody here is familiar with subwoofers/speaker boxes, imagine a speaker box then just put some wood blocks just outside the speaker with another sheet of wood on those blocks to protect the speaker cone, or to most, the part of speaker you can see on the outside of the box). He used 3/4" thick wood to build this enclosure, not flimsy plywood or anything. Anyways, total package weight was 98lbs so it had to have one of those nifty over 70lb special handling tags on it. all free space in the boxes was stuffed with brown paper to keep things from moving around too much.... Now, to get to the point of why I'm posting this thread. Package was scheduled to arrive friday, the 16th, and it did. I was coming home on my lunch break from work and the driver was at my house, so I got out of my vehicle started talking to my wife who was outside as well. The driver appeared to have slid the package to the front of truck, he then rolled it down the stairs on the passenger side of the truck to get it out and put it on a dolly and wheeled it up to my front door. I wouldn't think that rolling a 98lb package down some stairs is a proper way to move ANYTHING. Long story short, crate was busted, as a result the screws holding it together punctured the subwoofer. I'm just wanting to know if this guy was doing his job right or was just being lazy in the way he unloaded my package. I called and filed a damaged package claim and the woman said UPS would come back, pick up my package, have it inspected and then possibly have it shipped back to the seller (that part seems pointless to me). Now obviously, I removed this thing from the box to check it out after I seen the condition of the crate and there was sawdust, chunks of wood, and broken or loose screws all over the place. After I called, I tried to put it all back in he box the way it was when I opened it but it's kind of hard since the wood is busted. Will this matter to the inspectors? I just want my speaker fixed or replaced, but new, this speaker costs $759 msrp, I payed $475 for a used one. It can be repaired but I don't know where or how much it would cost to have done either by the manufacturer (preferred) or a reputable shop. Sorry for such a long post but I read the sticky when I signed up saying to provide as much info as possible... just noticed I can add pics... here pics of the package and the damage (looks like nothing but this part would shred to pieces with the three holes once power is applied). I have some pics this thing in the box, the way it was packaged but having trouble uploading them. Thanks for any and all help I might possibly get!