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<blockquote data-quote="Damon77" data-source="post: 4530609" data-attributes="member: 36760"><p>Some of us here have been apologizing for Ground for 20 years. And I'm sure there are Ground drivers out there who have apologized for something an Express driver did. FedEx Corp is still making tons of bank, and the cost of a call center employee taking a complaint or a replaced package that was stolen has been factored in. </p><p></p><p>As far as image...well...now that we have Amazon drivers out here, the curve has been raised.</p></blockquote><p></p>
[QUOTE="Damon77, post: 4530609, member: 36760"] Some of us here have been apologizing for Ground for 20 years. And I'm sure there are Ground drivers out there who have apologized for something an Express driver did. FedEx Corp is still making tons of bank, and the cost of a call center employee taking a complaint or a replaced package that was stolen has been factored in. As far as image...well...now that we have Amazon drivers out here, the curve has been raised. [/QUOTE]
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