Home
Forums
New posts
Search forums
What's new
New posts
Latest activity
Members
Current visitors
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
Refusing a DR'ed package
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="dilligaf" data-source="post: 920151" data-attributes="member: 11476"><p><span style="font-family: 'comic sans ms'"><span style="font-size: 12px"><span style="color: #800080">Technically, any package that becomes damaged (IE: opened) in the truck should be returned to the building and the clerk. The clerks are the only ones authorized to get into any packages. Drivers are NOT allowed to put their hands inside any package for any reason. That is the letter of policy. Any re-packs that are delivered have already been processed in the system and would not be out for delivery without proper documentation. Clerks are the only ones allowed to repack. I have seen many packages that are stamped "repack" and many that are not so. I think any package that is repacked should be stamped for the customers benefit and the drivers. </span></span></span></p><p><span style="font-family: 'comic sans ms'"><span style="font-size: 12px"><span style="color: #800080"></span></span></span></p><p><span style="font-family: 'comic sans ms'"><span style="font-size: 12px"><span style="color: #800080">As to picking up a DR that is to be returned/refused, it is mostly a matter of common sense. If the package is questionable tell the customer that they have to contact their shipper. If the package has obviously not been tampered (original tape has not been broken) with in any way, then re-sheet it as refused and return it to the center. </span></span></span></p></blockquote><p></p>
[QUOTE="dilligaf, post: 920151, member: 11476"] [FONT=comic sans ms][SIZE=3][COLOR=#800080]Technically, any package that becomes damaged (IE: opened) in the truck should be returned to the building and the clerk. The clerks are the only ones authorized to get into any packages. Drivers are NOT allowed to put their hands inside any package for any reason. That is the letter of policy. Any re-packs that are delivered have already been processed in the system and would not be out for delivery without proper documentation. Clerks are the only ones allowed to repack. I have seen many packages that are stamped "repack" and many that are not so. I think any package that is repacked should be stamped for the customers benefit and the drivers. As to picking up a DR that is to be returned/refused, it is mostly a matter of common sense. If the package is questionable tell the customer that they have to contact their shipper. If the package has obviously not been tampered (original tape has not been broken) with in any way, then re-sheet it as refused and return it to the center. [/COLOR][/SIZE][/FONT] [/QUOTE]
Insert quotes…
Verification
Post reply
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
Refusing a DR'ed package
Top