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Residential Pickups via DIAD - Commit time
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<blockquote data-quote="Dizzee" data-source="post: 450601" data-attributes="member: 12313"><p><span style="color: blue">If I can make the P/U by 1 p.m., I would accept the order and P/U by 1 p.m.</span></p><p><span style="color: blue">If I can't make a P/U by the proposed commit time, I override the OCA and for the reason, I put my actual E.T.A. Then it's in the OMS's hands, to either find a driver who can make the original commit time, or call the customer to get me a later commit time that I can make.</span></p><p> </p><p></p><p> </p><p><span style="color: blue">We get a "Ready Time", "Commit Time", and a "Close Time".</span></p><p><span style="color: blue">Ready Time = Time the package will be ready for P/U.</span></p><p><span style="color: blue">Commit Time = 1 hour after ready time.</span></p><p><span style="color: blue">Close Time = Actual closing time of the business.</span></p><p> </p><p><span style="color: blue">These times used to be accurate, years ago. But over the last 5 or 6 years, I've gotten to where I never trust them. They should change them to read...</span></p><p><span style="color: blue">Ready Time = When the customer called.</span></p><p><span style="color: blue">Commit Time = 1 hour after the customer called.</span></p><p><span style="color: blue">Close time = 1 hour after the customer called.</span></p><p> </p><p></p><p> </p><p><span style="color: blue">This is actually a pet peeve of mine. Originally, the job of a P.M. Air Driver was to provide a service to our customers. The shipper could call UPS anytime he had a late/special P/U, and the driver would drop trace and P/U the packages right away. The shipper had no reason to have FedEx/DHL supplies in his desk drawer. UPS could take care of all his needs quickly.</span></p><p><span style="color: blue">Then air drivers became part of the numbers game. We got more and more scheduled work to do. It is at the point now, where customers wait hours for us to P/U their packages after they call, because we can't break trace to get to them quickly. And believe me, when the shipper/secretary/dock worker is waiting to go home, he/she will give that package to the first truck there, no matter what color it is.</span></p><p> </p><p><span style="color: blue">UPS needs to step back and think about what is more important overall...</span></p><p><span style="color: blue">How much clean-up work did I do today, or how many customers did I keep 100% Brown?</span></p><p></p><p><span style="color: #0000ff">OK, rant over. <img src="/community/styles/default/xenforo/smilies/FeltTip/peaceful.png" class="smilie" loading="lazy" alt=":peaceful:" title="Peaceful :peaceful:" data-shortname=":peaceful:" /></span></p></blockquote><p></p>
[QUOTE="Dizzee, post: 450601, member: 12313"] [COLOR=blue]If I can make the P/U by 1 p.m., I would accept the order and P/U by 1 p.m.[/COLOR] [COLOR=blue]If I can't make a P/U by the proposed commit time, I override the OCA and for the reason, I put my actual E.T.A. Then it's in the OMS's hands, to either find a driver who can make the original commit time, or call the customer to get me a later commit time that I can make.[/COLOR] [COLOR=blue]We get a "Ready Time", "Commit Time", and a "Close Time".[/COLOR] [COLOR=blue]Ready Time = Time the package will be ready for P/U.[/COLOR] [COLOR=blue]Commit Time = 1 hour after ready time.[/COLOR] [COLOR=blue]Close Time = Actual closing time of the business.[/COLOR] [COLOR=blue]These times used to be accurate, years ago. But over the last 5 or 6 years, I've gotten to where I never trust them. They should change them to read...[/COLOR] [COLOR=blue]Ready Time = When the customer called.[/COLOR] [COLOR=blue]Commit Time = 1 hour after the customer called.[/COLOR] [COLOR=blue]Close time = 1 hour after the customer called.[/COLOR] [COLOR=blue]This is actually a pet peeve of mine. Originally, the job of a P.M. Air Driver was to provide a service to our customers. The shipper could call UPS anytime he had a late/special P/U, and the driver would drop trace and P/U the packages right away. The shipper had no reason to have FedEx/DHL supplies in his desk drawer. UPS could take care of all his needs quickly.[/COLOR] [COLOR=blue]Then air drivers became part of the numbers game. We got more and more scheduled work to do. It is at the point now, where customers wait hours for us to P/U their packages after they call, because we can't break trace to get to them quickly. And believe me, when the shipper/secretary/dock worker is waiting to go home, he/she will give that package to the first truck there, no matter what color it is.[/COLOR] [COLOR=blue]UPS needs to step back and think about what is more important overall...[/COLOR] [COLOR=blue]How much clean-up work did I do today, or how many customers did I keep 100% Brown?[/COLOR] [COLOR=#0000ff]OK, rant over. :peaceful:[/COLOR] [/QUOTE]
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