When you receive a pickup in your DIAD in a residential area and it has a "Customer Close Time" of 1 p.m. what time do you need to make the pickup by? 1 p.m., On Trace or EOD? Do you see something in the DIAD that indicates the "Customer Close Time"? In a general sense, how do you treat a pickup request coming through the DIAD? Thanks for your replies and input.