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<blockquote data-quote="magoo57" data-source="post: 267860" data-attributes="member: 4661"><p>First, my saying is "Spare the <em>God</em>, spoil the child".</p><p>When I was a preload supe, what I drilled into my people is that 'the Brown Rule is just the Golden Rule applied to <em>that</em> package." And aspects of respect that supes in the company forget are as follows:</p><p>1) you can climb over their backs or you can be lifted on their shoulders.</p><p>2) Your people's safety is more important than any production number.</p><p>3) Sometimes <u>you</u> have to get between your chain of command and your people. I remember a time when a driver was cursing one of my brand-new preloaders for the poor job. And his fulltime boss cussed my man out. I told them"Cuss me out all you want, but <strong>NEVER</strong> INSULT MY PEOPLE". And then I took the keys from the pacakge car and refused to give them back until the driver apologized. I nearly lost my job for that ,but in the end my chain of command backed me. Grudgingly. If you want your people to take a bullet for you, sometimes you need to take one for them.</p><p>I get so very concerned about the comments about supes on this forum. Mainly because the comments have some truth to them.We are not soulless automatons. But we do need to have as a part of our training the training of the finest book on supervision written in the twentieth century.<em>Starship Troopers</em> by Robert Heinlein. In the chapter where the midshipmen(officers-in-training) are about to enter real battle situatiuons, they are told "Listen to your master sargent. You may not be able to follow his advice, but use his experience." A third of UPS's problems would vanish if supes would ask their people about problems. Supes aren't always able to follow these suggestions...workplaces are not democracies. But a newbie supe fresh outta his sophomore year of college doesn't lose face by asking a question of a twenty year veteran of the company. He gains it.</p></blockquote><p></p>
[QUOTE="magoo57, post: 267860, member: 4661"] First, my saying is "Spare the [I]God[/I], spoil the child". When I was a preload supe, what I drilled into my people is that 'the Brown Rule is just the Golden Rule applied to [I]that[/I] package." And aspects of respect that supes in the company forget are as follows: 1) you can climb over their backs or you can be lifted on their shoulders. 2) Your people's safety is more important than any production number. 3) Sometimes [U]you[/U] have to get between your chain of command and your people. I remember a time when a driver was cursing one of my brand-new preloaders for the poor job. And his fulltime boss cussed my man out. I told them"Cuss me out all you want, but [B]NEVER[/B] INSULT MY PEOPLE". And then I took the keys from the pacakge car and refused to give them back until the driver apologized. I nearly lost my job for that ,but in the end my chain of command backed me. Grudgingly. If you want your people to take a bullet for you, sometimes you need to take one for them. I get so very concerned about the comments about supes on this forum. Mainly because the comments have some truth to them.We are not soulless automatons. But we do need to have as a part of our training the training of the finest book on supervision written in the twentieth century.[I]Starship Troopers[/I] by Robert Heinlein. In the chapter where the midshipmen(officers-in-training) are about to enter real battle situatiuons, they are told "Listen to your master sargent. You may not be able to follow his advice, but use his experience." A third of UPS's problems would vanish if supes would ask their people about problems. Supes aren't always able to follow these suggestions...workplaces are not democracies. But a newbie supe fresh outta his sophomore year of college doesn't lose face by asking a question of a twenty year veteran of the company. He gains it. [/QUOTE]
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