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Sales lead sold last year, telesales closed it but im still doing pickups for it
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<blockquote data-quote="BrownSuit" data-source="post: 380160" data-attributes="member: 14437"><p>Kool Brown - I sent you a PM.</p><p></p><p>For all others, if you have a situation where a lead wasn't credited correctly and needs to be backdated once it's sold, your District Take Charge Coordinator can take care of that for you.</p><p></p><p>If you are having problems with a lead and feel that it is not being followed properly, look at the name on the lead and ask your supervisor (or OMS if the sup won't do it) to e-mail the BD person and ask what's going on with the lead.</p><p></p><p>That should get a response rather quickly. There should be somebody from BD in your center at least once a week, usually during the morning PCM's asking for leads. </p><p></p><p>When submitting a lead be sure to include comments as to why the lead is being sent to BD. There are 1,000 characters that you can enter there. Even if somebody from BD goes there in person, it may not be during the pickups when you around and may not see the FedEx or DHL driver or packages when they come through.</p><p></p><p>Be specific, include details. Because you see the customer everyday, you will spend more time in a month with the customer than somebody from BD, be sure to give information. The average driver has between 1.5-3 minutes with a customer. Multiple that by 21 days. This isn't a slam on BD, it just isn't possible for them to spend that much time with every customer.</p><p></p><p>Let the BD person know exactly why you are submitting the lead and what your expectations are. </p><p></p><p>Here are some examples:</p><p>"Customer ships once a week with DHL, please talk with them and mark lead as sold" </p><p>"Customer ships heavier packages and may benefit from Hundred Weight"</p><p>"Guys on dock are annoyed when I have a heavy stop, may help to know what packages I'm delivering before I get there"</p><p>"Saw competitor boxes on dock when I came to pickup, not the first time, please work with customer to make sure UPS is getting all the volume"</p><p>"Customer had XYZ Freight Trucks backed up to Dock, work with customer on UPS Freight"</p><p>"Customer is using Pickup Book and always has problems, please talk with them about printing out labels or thermal printer"</p></blockquote><p></p>
[QUOTE="BrownSuit, post: 380160, member: 14437"] Kool Brown - I sent you a PM. For all others, if you have a situation where a lead wasn't credited correctly and needs to be backdated once it's sold, your District Take Charge Coordinator can take care of that for you. If you are having problems with a lead and feel that it is not being followed properly, look at the name on the lead and ask your supervisor (or OMS if the sup won't do it) to e-mail the BD person and ask what's going on with the lead. That should get a response rather quickly. There should be somebody from BD in your center at least once a week, usually during the morning PCM's asking for leads. When submitting a lead be sure to include comments as to why the lead is being sent to BD. There are 1,000 characters that you can enter there. Even if somebody from BD goes there in person, it may not be during the pickups when you around and may not see the FedEx or DHL driver or packages when they come through. Be specific, include details. Because you see the customer everyday, you will spend more time in a month with the customer than somebody from BD, be sure to give information. The average driver has between 1.5-3 minutes with a customer. Multiple that by 21 days. This isn't a slam on BD, it just isn't possible for them to spend that much time with every customer. Let the BD person know exactly why you are submitting the lead and what your expectations are. Here are some examples: "Customer ships once a week with DHL, please talk with them and mark lead as sold" "Customer ships heavier packages and may benefit from Hundred Weight" "Guys on dock are annoyed when I have a heavy stop, may help to know what packages I'm delivering before I get there" "Saw competitor boxes on dock when I came to pickup, not the first time, please work with customer to make sure UPS is getting all the volume" "Customer had XYZ Freight Trucks backed up to Dock, work with customer on UPS Freight" "Customer is using Pickup Book and always has problems, please talk with them about printing out labels or thermal printer" [/QUOTE]
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Sales lead sold last year, telesales closed it but im still doing pickups for it
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