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Sales Leads: What's the Point?
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<blockquote data-quote="BrownSuit" data-source="post: 468405" data-attributes="member: 14437"><p>I can empathize with you and it sounds like you've had a series of bad experiences because somebody has not followed through. From the sounds of it you are like most drivers, hounded by your manager to submit leads because it's part of his/her elements to grow the business. </p><p></p><p>Have you spoken with them regarding the inaction? It would be a good idea to have specific lead numbers. He would then in turn be in contact with either the Area Sales Manager or Sales Support Supervisor (Not sure if it's an SSR that you're referencing) to ask why these aren't being followed up on. Your center manager needs producing leads more than you need the money on your AMEX. </p><p></p><p></p><p></p><p>The first part is a valid reason, the packages are consignee routed, but the later part as you've pointed out is garbage. He should have at least found out who the sales person was on the consignee end and let them know what was going on. If nothing else, submitted a sales lead with your name on it for the receiver.</p><p></p><p></p><p></p><p></p><p>Very True, but sadly it does happen sometimes.</p><p> </p><p></p><p></p><p>I can't excuse the behavior, but the leads do need to keep coming. I've seen instances where people in BD have been fired in part over their lack of follow-up with these leads. It unfortunately takes time, but in the meantime, you are doing the right thing and looking in all the right places. Keep it up. </p><p></p><p>If you are giving the leads to an SSR, have you spoke with the AE about them and vise versa? If you are having problems with BD in your district, trying putting in the notes to send to one of our Inside Sales divisions and keep looking on UPSers to see if those leads are handled any differently. </p><p></p><p>I would definitely engage your center manager and let them know, as this is their fight too.</p></blockquote><p></p>
[QUOTE="BrownSuit, post: 468405, member: 14437"] I can empathize with you and it sounds like you've had a series of bad experiences because somebody has not followed through. From the sounds of it you are like most drivers, hounded by your manager to submit leads because it's part of his/her elements to grow the business. Have you spoken with them regarding the inaction? It would be a good idea to have specific lead numbers. He would then in turn be in contact with either the Area Sales Manager or Sales Support Supervisor (Not sure if it's an SSR that you're referencing) to ask why these aren't being followed up on. Your center manager needs producing leads more than you need the money on your AMEX. The first part is a valid reason, the packages are consignee routed, but the later part as you've pointed out is garbage. He should have at least found out who the sales person was on the consignee end and let them know what was going on. If nothing else, submitted a sales lead with your name on it for the receiver. Very True, but sadly it does happen sometimes. I can't excuse the behavior, but the leads do need to keep coming. I've seen instances where people in BD have been fired in part over their lack of follow-up with these leads. It unfortunately takes time, but in the meantime, you are doing the right thing and looking in all the right places. Keep it up. If you are giving the leads to an SSR, have you spoke with the AE about them and vise versa? If you are having problems with BD in your district, trying putting in the notes to send to one of our Inside Sales divisions and keep looking on UPSers to see if those leads are handled any differently. I would definitely engage your center manager and let them know, as this is their fight too. [/QUOTE]
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