What's the point in turning in sales leads if the sales rep isn't following up on them? Management is really pressing us to submit more but we all agree that our sales rep isn't doing his job. FedEx gobbled up most of the DHL volume here. It's not that any of them weren't interested in going with UPS. The problem is that in most cases the only contact with UPS any of them had was when the drivers initiated the leads. Most were never contacted and the few that were could never get in touch with the rep again afterwards. Emails were never answered and phone calls were not returned. I've approached our rep several times about two of the leads I've submitted. One of them was using DHL and told me that the company on the receiving end of the pickup were the ones that decided which carrier made the pickup and that he couldn't follow up on the lead because " He'd get in trouble because he'd be stepping on the toes of the sales lead on the receiving end." This is BS! The goal is to acquire volume for UPS. Personal goals and territorial red tap shouldn't be a factor. Well, now FedEx is making the pickup. The other lead uses several carriers to pickup up several different products and after four months they still haven't heard from our rep yet. He claims that when he goes there the doctor is always with a patient or they are closed. Fed Ex now picks up some of the packages. We still make pickups too so at least it's not a complete loss. I've heard stories like mine from a bunch of other drivers in our center. And management wonders why our leads have all but dwindled lately.