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<blockquote data-quote="browniehound" data-source="post: 225268" data-attributes="member: 4653"><p>The problem is not with the sales-lead program, its with the sales reps. Forgive me if I'm out of line, but they have no idea how the business is run.</p><p> </p><p>If I were in charge, the sales reps. would come from people who worked the delivery end of the business for at least one year, ie: drivers and driver sups. (not some schmuck with a B.A. in english hired off the street). I know neither of us would accept that position, but if UPS somehow made it a promotion from driver and driver sup it might work.</p><p> </p><p>I'm sorry for bashing the sales reps., but when they are out there selling the business to a customer on my route, they have no clue as to how I can service this particular customer.</p><p> </p><p>All he(or she) knows is that he needs to get that volume no matter what and will promise the world without consulting the driver. I could already have a prefferered customer scheduled for a 530 pick up, yet the sales rep with promise this time window to pontential customer, not knowing that I'm tied up from 530-600 picking up 300 NDAs from my largest customer.</p><p> </p><p>We need to communicate better internally at UPS. This is one thing I know!</p></blockquote><p></p>
[QUOTE="browniehound, post: 225268, member: 4653"] The problem is not with the sales-lead program, its with the sales reps. Forgive me if I'm out of line, but they have no idea how the business is run. If I were in charge, the sales reps. would come from people who worked the delivery end of the business for at least one year, ie: drivers and driver sups. (not some schmuck with a B.A. in english hired off the street). I know neither of us would accept that position, but if UPS somehow made it a promotion from driver and driver sup it might work. I'm sorry for bashing the sales reps., but when they are out there selling the business to a customer on my route, they have no clue as to how I can service this particular customer. All he(or she) knows is that he needs to get that volume no matter what and will promise the world without consulting the driver. I could already have a prefferered customer scheduled for a 530 pick up, yet the sales rep with promise this time window to pontential customer, not knowing that I'm tied up from 530-600 picking up 300 NDAs from my largest customer. We need to communicate better internally at UPS. This is one thing I know! [/QUOTE]
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