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Brown Cafe UPS Forum
UPS Union Issues
Saturday's causing pay issues
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<blockquote data-quote="brownIEman" data-source="post: 3005997" data-attributes="member: 14596"><p>What fantasy land do you live in? If we keep losing customers due to cut routes, why does volume keep going up? The very first concern management had to deal with when cutting a route in the centers I worked in was making sure the pickups were covered. If you are working with weak management, I apologize to you, that is a bigger headache than dealing with weak hourlies (and THAT is a huge headache, let me assure you). There is no way during my tenure as an ORS that I would have been allowed to let cut routes result in missed pickups. </p><p>I saw many customers who left us during my tenure. Most of those were taken due to being offered lower rates from our competitors who have much lower employee costs. Many of those customers however, I saw come back to us months or a couple years later and the came back due to service.</p></blockquote><p></p>
[QUOTE="brownIEman, post: 3005997, member: 14596"] What fantasy land do you live in? If we keep losing customers due to cut routes, why does volume keep going up? The very first concern management had to deal with when cutting a route in the centers I worked in was making sure the pickups were covered. If you are working with weak management, I apologize to you, that is a bigger headache than dealing with weak hourlies (and THAT is a huge headache, let me assure you). There is no way during my tenure as an ORS that I would have been allowed to let cut routes result in missed pickups. I saw many customers who left us during my tenure. Most of those were taken due to being offered lower rates from our competitors who have much lower employee costs. Many of those customers however, I saw come back to us months or a couple years later and the came back due to service. [/QUOTE]
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