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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 321366" data-attributes="member: 12570"><p>The +/- 15 minute window on scheduled pickups has been a hot item for a while. This is supposed to show our reliability and is used by our account execs when they go on sales calls to either try to secure new volume or retain current volume. If you are getting to your pickup accounts and they are not ready perhaps you need to update your pickup log to push back the scheduled P/U times so that you can fall under the +/- 15 and still take care of the customer while still staying under 9.5. Another option is to complete the P/U stop in the DIAD within the +/- 15 window and then edit the P/U stop when you actually complete it. Of the 2 options, I would think that updating the P/U log would be the better choice. Take care of the customer first. If you get there at the scheduled time and they are not ready, take what they have, close out the P/U stop, go back, pick up the balance of the pkgs, edit and close out the P/U stop. Again, if you find that you are having to go back to quite a few stops you may want to have your dispatch sup print out your P/U log so that you can adjust the scheduled P/U times and/or change the order in which the stops are to be P/U.</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 321366, member: 12570"] The +/- 15 minute window on scheduled pickups has been a hot item for a while. This is supposed to show our reliability and is used by our account execs when they go on sales calls to either try to secure new volume or retain current volume. If you are getting to your pickup accounts and they are not ready perhaps you need to update your pickup log to push back the scheduled P/U times so that you can fall under the +/- 15 and still take care of the customer while still staying under 9.5. Another option is to complete the P/U stop in the DIAD within the +/- 15 window and then edit the P/U stop when you actually complete it. Of the 2 options, I would think that updating the P/U log would be the better choice. Take care of the customer first. If you get there at the scheduled time and they are not ready, take what they have, close out the P/U stop, go back, pick up the balance of the pkgs, edit and close out the P/U stop. Again, if you find that you are having to go back to quite a few stops you may want to have your dispatch sup print out your P/U log so that you can adjust the scheduled P/U times and/or change the order in which the stops are to be P/U. [/QUOTE]
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