ups upper management no longer cares about service. a couple of weeks ago our district manager said no more shuttles so now any pkgs left after drivers leave get delivered tomorrow including next day airs. then this week we were told all pick-ups have to be picked up within 15 minutes of scheduled pu time. when asked what if we have to wait because customer is not ready or wants us to come back we were told if they are not ready at scheduled pu time do not wait to come back tomorrow. so much for service all this to save money but will not have any money to save when customers start leaving already getting complaints from customers.