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<blockquote data-quote="soberups" data-source="post: 321427" data-attributes="member: 14668"><p>The best choice of all...work as instructed and spoon-feed your management the numbers that they want to look at. If the shipper is unhappy, give them the phone # of their account exec and your center manager. Apologize and let them know that you aren't allowed to think or use common sense any longer, and that your "management" team is standing by to take care of any service issues they might have.</p></blockquote><p></p>
[QUOTE="soberups, post: 321427, member: 14668"] The best choice of all...work as instructed and spoon-feed your management the numbers that they want to look at. If the shipper is unhappy, give them the phone # of their account exec and your center manager. Apologize and let them know that you aren't allowed to think or use common sense any longer, and that your "management" team is standing by to take care of any service issues they might have. [/QUOTE]
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