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SFA per retired manager
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<blockquote data-quote="vantexan" data-source="post: 4797015" data-attributes="member: 24302"><p>The first year I didn't take the SFA my mgr asked me why not? Told him nothing ever changes. Which made him angry. I remember this one mgr with hypertension who exploded all the time coming to the question in the SFA meeting about whether there was favoritism or not which he scored worse on than any other question. He literally gave several courier buddies the run of the place while he constantly dumped on others. And it wasn't due to their superior skillset or work ethic. He challenged us with a snarling voice to speak up if we had an issue with how he did things. Of course no one did. I have, and have seen others, raised issues that were quickly dismissed as no big deal in spite of half the couriers there nodding in agreement. You may not realize it but way too many mgrs are too emotionally immature to handle constructive criticism. It's the flaw in the system. Get a mgr in that tries to make things better and he's usually gone to better things soon. Others either make things much harder than necessary or they keep their head down and are totally ineffectual. In my experience about the only thing that ever gets addressed quickly is mgrs sexually involved with employees. Which illustrates the mindset of many mgrs. No doubt in their training it is emphasized that it's a major taboo. But these guys often think they're slick enough to get away with it when they don't realize that there are couriers with axes to grind looking for any reason to drop a dime on a mgr. No, the SFA doesn't address egos and arrogance. All an employee can do is hope that he gets a good boss who doesn't make life any harder than what the company already does.</p></blockquote><p></p>
[QUOTE="vantexan, post: 4797015, member: 24302"] The first year I didn't take the SFA my mgr asked me why not? Told him nothing ever changes. Which made him angry. I remember this one mgr with hypertension who exploded all the time coming to the question in the SFA meeting about whether there was favoritism or not which he scored worse on than any other question. He literally gave several courier buddies the run of the place while he constantly dumped on others. And it wasn't due to their superior skillset or work ethic. He challenged us with a snarling voice to speak up if we had an issue with how he did things. Of course no one did. I have, and have seen others, raised issues that were quickly dismissed as no big deal in spite of half the couriers there nodding in agreement. You may not realize it but way too many mgrs are too emotionally immature to handle constructive criticism. It's the flaw in the system. Get a mgr in that tries to make things better and he's usually gone to better things soon. Others either make things much harder than necessary or they keep their head down and are totally ineffectual. In my experience about the only thing that ever gets addressed quickly is mgrs sexually involved with employees. Which illustrates the mindset of many mgrs. No doubt in their training it is emphasized that it's a major taboo. But these guys often think they're slick enough to get away with it when they don't realize that there are couriers with axes to grind looking for any reason to drop a dime on a mgr. No, the SFA doesn't address egos and arrogance. All an employee can do is hope that he gets a good boss who doesn't make life any harder than what the company already does. [/QUOTE]
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