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<blockquote data-quote="Ricochet1a" data-source="post: 979554" data-attributes="member: 22880"><p>The SFA is an artifact of a time when Express really did care about how it employees felt things were going. </p><p></p><p>Now it exists for two purposes only.</p><p></p><p>To gauge sentiment towards unionization.</p><p></p><p>To gauge discontent towards station management.</p><p></p><p>They ask the same bank of questions they always have (to enable direct comparisons between years), but they really don't give a damn what you think. </p><p></p><p>For station management to be affected by a SFA score, the employees of a workgroup have to all act in unison and absolutely slam their manager. Very rarely happens. The ones that are the most fed up usually don't take it - thus sparing bad managers. Even then, the offending managers are sent to "charm school", where they are taught improved communications skills (It's not really MY fault that FedEx isn't paying you what you are worth - really...) and then sent back. If they tank the SFA the next year, the manager is often removed or reassigned. </p><p></p><p>From what I heard, Express only alloted 30 minutes for SFA meeting this year. There was no review of last year's SFA at most stations, and the manager in the SFA meeting was instructed to write down "complaints" that existed then synthesize them into their report. </p><p></p><p>There hasn't been any Feedback or Action for many, many years now. Only Survey to test for the two listed items above.</p></blockquote><p></p>
[QUOTE="Ricochet1a, post: 979554, member: 22880"] The SFA is an artifact of a time when Express really did care about how it employees felt things were going. Now it exists for two purposes only. To gauge sentiment towards unionization. To gauge discontent towards station management. They ask the same bank of questions they always have (to enable direct comparisons between years), but they really don't give a damn what you think. For station management to be affected by a SFA score, the employees of a workgroup have to all act in unison and absolutely slam their manager. Very rarely happens. The ones that are the most fed up usually don't take it - thus sparing bad managers. Even then, the offending managers are sent to "charm school", where they are taught improved communications skills (It's not really MY fault that FedEx isn't paying you what you are worth - really...) and then sent back. If they tank the SFA the next year, the manager is often removed or reassigned. From what I heard, Express only alloted 30 minutes for SFA meeting this year. There was no review of last year's SFA at most stations, and the manager in the SFA meeting was instructed to write down "complaints" that existed then synthesize them into their report. There hasn't been any Feedback or Action for many, many years now. Only Survey to test for the two listed items above. [/QUOTE]
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