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<blockquote data-quote="Northbaypkg" data-source="post: 2116452" data-attributes="member: 58387"><p>This is another area where its hard to imagine why customers would pick us over Fedex to ship with. I don't know the exact figures, but I hear we charge a monthly fee for the scale and other shipping equipment while fedex charges nothing. And our monthly fee is more expensive than theirs. On my route out of 35 pickups we've lost four to them when the FedEx rep came around and blitzkreig'd all the businesses. I suspect we would have lost more if the other customers weren't so loyal to us. What ammunition would the business rep for my area use to reclaim some of those businesses besides the promise of better, more reliable service? Seems like she sure can't use price points.</p></blockquote><p></p>
[QUOTE="Northbaypkg, post: 2116452, member: 58387"] This is another area where its hard to imagine why customers would pick us over Fedex to ship with. I don't know the exact figures, but I hear we charge a monthly fee for the scale and other shipping equipment while fedex charges nothing. And our monthly fee is more expensive than theirs. On my route out of 35 pickups we've lost four to them when the FedEx rep came around and blitzkreig'd all the businesses. I suspect we would have lost more if the other customers weren't so loyal to us. What ammunition would the business rep for my area use to reclaim some of those businesses besides the promise of better, more reliable service? Seems like she sure can't use price points. [/QUOTE]
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