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<blockquote data-quote="dogpilot" data-source="post: 2258491" data-attributes="member: 63465"><p>Okay... I'm not a UPS employee. I'm a customer, one that's putting forth the effort to integrate shipping into my internal workflow applications. I'm using the Shipping API and the Pickup API. I ran across this forum while searching for a solution as to why I couldn't trigger a Smart Pickup. I was compelled to join to share what I have learned...</p><p></p><p></p><p></p><p>I'd be willing to bet that the mentioned business is using the API. I ran into the same problem. The Shipping API does not provide any means to schedule a pickup - that's what the Pickup API is for. BUT, the Pickup API has provisions to schedule only on-call pickups. It can not trigger a Smart Pickup. Since this capability is absent, the pickup drops off your board.</p><p></p><p>A workaround for this is to have your customer use UPS Internet Shipping to schedule a Smart Pickup each day they have a shipment.</p><p></p><p></p><p></p><p>From what I've been able to learn, the decision to not support triggering of a Smart Pickup was made by the business to prevent third-party software from triggering it. Such software, apparently, uses the same API that I use. I don't pretend to understand the reasoning behind this - perhaps it would expose some form of vulnerability to abuse.</p><p></p><p>As a Smart Pickup customer, I'm paying for the pickup whether I use it or not. So, at least for me, it boils down to communicating with the driver to come by, which is accomplished most easily by triggering the Smart Pickup.</p><p></p><p>With all that said, perhaps the API for triggering a Smart Pickup should be available for customers that have it enabled on their account.</p></blockquote><p></p>
[QUOTE="dogpilot, post: 2258491, member: 63465"] Okay... I'm not a UPS employee. I'm a customer, one that's putting forth the effort to integrate shipping into my internal workflow applications. I'm using the Shipping API and the Pickup API. I ran across this forum while searching for a solution as to why I couldn't trigger a Smart Pickup. I was compelled to join to share what I have learned... I'd be willing to bet that the mentioned business is using the API. I ran into the same problem. The Shipping API does not provide any means to schedule a pickup - that's what the Pickup API is for. BUT, the Pickup API has provisions to schedule only on-call pickups. It can not trigger a Smart Pickup. Since this capability is absent, the pickup drops off your board. A workaround for this is to have your customer use UPS Internet Shipping to schedule a Smart Pickup each day they have a shipment. From what I've been able to learn, the decision to not support triggering of a Smart Pickup was made by the business to prevent third-party software from triggering it. Such software, apparently, uses the same API that I use. I don't pretend to understand the reasoning behind this - perhaps it would expose some form of vulnerability to abuse. As a Smart Pickup customer, I'm paying for the pickup whether I use it or not. So, at least for me, it boils down to communicating with the driver to come by, which is accomplished most easily by triggering the Smart Pickup. With all that said, perhaps the API for triggering a Smart Pickup should be available for customers that have it enabled on their account. [/QUOTE]
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