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so how should performance issues be handled?
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<blockquote data-quote="Catatonic" data-source="post: 719726" data-attributes="member: 7966"><p>WORK MEASUREMENT</p><p>Time studies have demonstrated to be accurate 95% of the time for within + or - 5% for 95% of the routes.</p><p>Let's see what UPS is claiming then:</p><p>It is accurate for 19 out of 20 drivers.</p><p>For the 19, it is only accurate 19 days out of 20.</p><p>For the 19 drivers on those 19 days that it is accurate, it is only accurate to within 5% for those days.</p><p>That means that if the route plans up to 9 hours or 540 minutes, the planned day is in a range of 513 and 567 minutes.</p><p></p><p>That is why almost all operators concentrate on "demonstrated performance" that has been established over a period of time and verified on OJS rides.</p><p></p><p>DEMONSTRATED PERFORMANCE</p><p>Drivers have OJS rides performed when management does not believe they are performing at an acceptable level of productivity and/or quality.</p><p>If the supervisor rides with the driver and establishes a certain productivity level and then the driver drops considerably, a talk with is performed and if lower productivity continues, then one or more OJS rides are conducted. In my experience, this continues for several iterations prior to any serious disciplinary action is taken.</p><p></p><p>Of course, several levels and incidences of "harassment" may occur in the entire process. <img src="/community/styles/default/xenforo/smilies/FeltTip/biting.png" class="smilie" loading="lazy" alt=":biting:" title="Biting :biting:" data-shortname=":biting:" /></p></blockquote><p></p>
[QUOTE="Catatonic, post: 719726, member: 7966"] WORK MEASUREMENT Time studies have demonstrated to be accurate 95% of the time for within + or - 5% for 95% of the routes. Let's see what UPS is claiming then: It is accurate for 19 out of 20 drivers. For the 19, it is only accurate 19 days out of 20. For the 19 drivers on those 19 days that it is accurate, it is only accurate to within 5% for those days. That means that if the route plans up to 9 hours or 540 minutes, the planned day is in a range of 513 and 567 minutes. That is why almost all operators concentrate on "demonstrated performance" that has been established over a period of time and verified on OJS rides. DEMONSTRATED PERFORMANCE Drivers have OJS rides performed when management does not believe they are performing at an acceptable level of productivity and/or quality. If the supervisor rides with the driver and establishes a certain productivity level and then the driver drops considerably, a talk with is performed and if lower productivity continues, then one or more OJS rides are conducted. In my experience, this continues for several iterations prior to any serious disciplinary action is taken. Of course, several levels and incidences of "harassment" may occur in the entire process. :biting: [/QUOTE]
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so how should performance issues be handled?
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