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so how should performance issues be handled?
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<blockquote data-quote="Omega man" data-source="post: 720033" data-attributes="member: 19470"><p><span style="font-family: 'Tahoma'">If a driver performed at similar rates over much longer periods of time then your argument might be valid. The low sample rate induces a large margin of error. The deviation is not from the average of the 3 days but from the average for the year. Your driver may produce a SPORH averaging around 14.0 in March. The same driver may drop to a 13.0, 13.2 and 13.4 in August. And go up to a 16.0, 16.2 and 16.4 in December. Of course, you can't have 50-day rides. Managers are using discipline for any failure to maintain, no matter how small. The low sample rate is only one of the problems with using SPORH. The driver would also have to be sent out with the same area stop density and volume every day of the year for 3-day average to be applicable to any other day of the year. This will never happen. Drivers are never dispatched with consistent workloads so how can you expect consistent performance?</span></p></blockquote><p></p>
[QUOTE="Omega man, post: 720033, member: 19470"] [FONT=Tahoma]If a driver performed at similar rates over much longer periods of time then your argument might be valid. The low sample rate induces a large margin of error. The deviation is not from the average of the 3 days but from the average for the year. Your driver may produce a SPORH averaging around 14.0 in March. The same driver may drop to a 13.0, 13.2 and 13.4 in August. And go up to a 16.0, 16.2 and 16.4 in December. Of course, you can't have 50-day rides. Managers are using discipline for any failure to maintain, no matter how small. The low sample rate is only one of the problems with using SPORH. The driver would also have to be sent out with the same area stop density and volume every day of the year for 3-day average to be applicable to any other day of the year. This will never happen. Drivers are never dispatched with consistent workloads so how can you expect consistent performance?[/FONT] [/QUOTE]
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