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<blockquote data-quote="rickybeacham" data-source="post: 1065850" data-attributes="member: 44956"><p>We had a driver who had a customer who had asked him for several days about a computer from Gateway. When it finally did come in, she was not home. So he went around to her back porch and delivered it and signed her name, as she had seemed very anxious to get it. When he returned to the center the lady had called and said that she wanted to refuse the pkg and was very upset that the driver had signed her name. The supervisor said that it could be picked up and returned at no cost to her. She instead decided to press charges for forgery. She was informed by the police that it is not forgery if there is no financial gain for the accused. It is called uttering. Long story short because of her pressing charges UPS said they had no choice by to fire the employee. He remained unemployed for two weeks. Eventually she dropped the charges and the driver got back to work. Bottom line is that it is very hard to make the right choice when you are pressed by the company to get everything delivered, those customers who want it "yesterday," and your conscious telling you to follow the rules. As a side note we had a lot of drivers getting stuck in drive ways(avoidable accident), so we had to sign a form that stated that under no circumstances were we to use driveways. Well I delivered in the country ( average 278 miles a day) and I had driveways that were 1- 1 1/2 miles long. I made it know that i would probably be running way over allowed because of having to walk those distances. My supervisor said it would be OK in those instances. I asked if the form could be removed from my employee file, he said no. I then refused to drive in or use driveways. Shortly taffeta this conversation a cover driver was on my rout and got stuck(in the middle of the driveway, not the side) and was charged with an avoidable accident and was threatened with a one day suspension. H used his own money to buy rock for this customers driveway but the customer refused him when he came that Saturday, saying he wanted his whole driveway fixed(a half mile long driveway). So it is very hard to determine what is indeed the best thing to do. I am retired now after 31 years, but I do still understand how hard it care be to choose the correct way after having UPS drill in the way that you are required to do it and how sometimes the supervisor will tell you to do it this time. Get it in writing, may or may not help but at least you will have the peace of mind that you were told to do it that way. Fortunately I never got an intercept pkg that didn't just have to be brought back to the building.</p></blockquote><p></p>
[QUOTE="rickybeacham, post: 1065850, member: 44956"] We had a driver who had a customer who had asked him for several days about a computer from Gateway. When it finally did come in, she was not home. So he went around to her back porch and delivered it and signed her name, as she had seemed very anxious to get it. When he returned to the center the lady had called and said that she wanted to refuse the pkg and was very upset that the driver had signed her name. The supervisor said that it could be picked up and returned at no cost to her. She instead decided to press charges for forgery. She was informed by the police that it is not forgery if there is no financial gain for the accused. It is called uttering. Long story short because of her pressing charges UPS said they had no choice by to fire the employee. He remained unemployed for two weeks. Eventually she dropped the charges and the driver got back to work. Bottom line is that it is very hard to make the right choice when you are pressed by the company to get everything delivered, those customers who want it "yesterday," and your conscious telling you to follow the rules. As a side note we had a lot of drivers getting stuck in drive ways(avoidable accident), so we had to sign a form that stated that under no circumstances were we to use driveways. Well I delivered in the country ( average 278 miles a day) and I had driveways that were 1- 1 1/2 miles long. I made it know that i would probably be running way over allowed because of having to walk those distances. My supervisor said it would be OK in those instances. I asked if the form could be removed from my employee file, he said no. I then refused to drive in or use driveways. Shortly taffeta this conversation a cover driver was on my rout and got stuck(in the middle of the driveway, not the side) and was charged with an avoidable accident and was threatened with a one day suspension. H used his own money to buy rock for this customers driveway but the customer refused him when he came that Saturday, saying he wanted his whole driveway fixed(a half mile long driveway). So it is very hard to determine what is indeed the best thing to do. I am retired now after 31 years, but I do still understand how hard it care be to choose the correct way after having UPS drill in the way that you are required to do it and how sometimes the supervisor will tell you to do it this time. Get it in writing, may or may not help but at least you will have the peace of mind that you were told to do it that way. Fortunately I never got an intercept pkg that didn't just have to be brought back to the building. [/QUOTE]
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