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<blockquote data-quote="xracer" data-source="post: 74967" data-attributes="member: 2209"><p>I have to agree with Vette on this one, all we have left is service to gain and maintain the customers. I have a particular stop on my route that receives numerous cases of paper on regular basis and I carry them up the two flights of stairs to their office without a complaint and always a smile. They had received their paper via Fed Ex for awhile but the driver refused to bring it up the stairs and left it at the bottom, as a result of this they then insisted that their office supplies and for that matter all items that they recieve be shipped through UPS only and the Fed Ex guy never stops there anymore. In my opinion going the extra mile for a good customer can be more effective than a sales lead in many circumstances. I am not saying that you have to do this sort of service for every customer you deal with, as some will ask you to do things just because they are lazy, but most drivers can tell whether a customer is taking advantage of them or not. As far as not having the time to give proper service because of the time constraints put upon us all I have to say is who cares, I take care of my customers long before I worry about the ridiculous standards that are expected of us, if I run an hour or more paid over but my customers are left satisfied I can live with that. JMHO</p></blockquote><p></p>
[QUOTE="xracer, post: 74967, member: 2209"] I have to agree with Vette on this one, all we have left is service to gain and maintain the customers. I have a particular stop on my route that receives numerous cases of paper on regular basis and I carry them up the two flights of stairs to their office without a complaint and always a smile. They had received their paper via Fed Ex for awhile but the driver refused to bring it up the stairs and left it at the bottom, as a result of this they then insisted that their office supplies and for that matter all items that they recieve be shipped through UPS only and the Fed Ex guy never stops there anymore. In my opinion going the extra mile for a good customer can be more effective than a sales lead in many circumstances. I am not saying that you have to do this sort of service for every customer you deal with, as some will ask you to do things just because they are lazy, but most drivers can tell whether a customer is taking advantage of them or not. As far as not having the time to give proper service because of the time constraints put upon us all I have to say is who cares, I take care of my customers long before I worry about the ridiculous standards that are expected of us, if I run an hour or more paid over but my customers are left satisfied I can live with that. JMHO [/QUOTE]
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