Home
Forums
New posts
Search forums
What's new
New posts
Latest activity
Members
Current visitors
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
Stolen DR package
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="Big Babooba" data-source="post: 275971" data-attributes="member: 5402"><p>All of the above is great advice and should be heeded. But there are a lot of shippers who will file a claim at the drop of the hat just because they are too lazy on their end to service the customer. Also some file claims because UPS might pay it. Just because a claim is filed doesn't mean they didn't receive the package. For example:</p><ul> <li data-xf-list-type="ul">The customer received the wrong item</li> <li data-xf-list-type="ul">The customer got a partial order (item not shipped)</li> <li data-xf-list-type="ul">Package(s) missing from multipackage shipment (arrive later)</li> <li data-xf-list-type="ul">Customer inquires about a shipment in the AM and claim is filed. The package arrives in the PM</li> </ul><p>On a followup, I never ask the customer if they got the package - it's too easy for them to say no. I ask them if there was a problem with the shipment.<em><strong> I</strong></em> <em><strong>Let them tell me that they didn't get the package. </strong></em></p><p>I mention the above possibilities and the truth might come out about the delivery. If they still insist that they didn't get the package, I pull out my S&W 44 Magnum and pop one right between their eyes. I haven't had a claim in years.<img src="/community/styles/default/xenforo/smilies/FeltTip/wink.png" class="smilie" loading="lazy" alt=":wink2:" title="Wink :wink2:" data-shortname=":wink2:" /></p></blockquote><p></p>
[QUOTE="Big Babooba, post: 275971, member: 5402"] All of the above is great advice and should be heeded. But there are a lot of shippers who will file a claim at the drop of the hat just because they are too lazy on their end to service the customer. Also some file claims because UPS might pay it. Just because a claim is filed doesn't mean they didn't receive the package. For example: [LIST] [*]The customer received the wrong item [*]The customer got a partial order (item not shipped) [*]Package(s) missing from multipackage shipment (arrive later) [*]Customer inquires about a shipment in the AM and claim is filed. The package arrives in the PM[/LIST] On a followup, I never ask the customer if they got the package - it's too easy for them to say no. I ask them if there was a problem with the shipment.[I][B] I[/B][/I] [I][B]Let them tell me that they didn't get the package. [/B][/I] I mention the above possibilities and the truth might come out about the delivery. If they still insist that they didn't get the package, I pull out my S&W 44 Magnum and pop one right between their eyes. I haven't had a claim in years.:wink2: [/QUOTE]
Insert quotes…
Verification
Post reply
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
Stolen DR package
Top