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<blockquote data-quote="dannyboy" data-source="post: 496921" data-attributes="member: 484">I get the feeling I am talking to richard simmons...........Where is whats his name.........ah yes, sexy ups man... but I digress&nbsp;What part of the above story did you guys not understand.&nbsp;Customer ships DOCUMENTS to courthouses all over the USA with LEGAL papers in them.&nbsp; And we all know that lawyers are long winded SOB&#039;s, so some of these letters are thick and heavy.&nbsp; Hell, some of them even weigh as much as a book.&nbsp; And they ship them out in UPS PROVIDED LETTER ENVELOPES.&nbsp;Now, we do a weight/piece correction on the LETTER because 1, we are not a UPS employee nor do we care about customers, 2, we get paid minimum wage to do the job, 3, we have either been promised a part time job at UPS if we find a lot of stuff to write up, or we get a little bonus if we done good.&nbsp; You pick.&nbsp;Now, this non UPS employee writes up these letters as being a revenue misfit.&nbsp; They are heavy, so they put them on the scales and wallah, 6 pounds sent out as a letter.&nbsp; Thats puts some ChaChing in the bank on Friday.&nbsp;Customer gets bill for 6 grand more than she was expecting.&nbsp; After all, the long winded lawyers need a pencil pusher to keep track of every minute and penny.&nbsp; After a few phone calls, she is put off by the way she has been treated, after all we promised her a flat rate, and now surprise, we charge by the pound.&nbsp;Now, was that clear enough?&nbsp; Or do I really need to get sarcastic to penetrate your ivory tower, the one right above the rainbow filled world?&nbsp;The way I see it is that we have sales reps,..... sorry Business Development Specialists that go out there and get the customers signed up.&nbsp; You make certain promises to get the business.&nbsp; And at least for a short time, local management makes a commitment to follow through on that promise.&nbsp; But only for a while, until some faceless guy pushing a pencil in IE figures out that it costs UPS 28 cents extra every day to do it that way.&nbsp; Then the order comes down the line to change the promise.&nbsp; And we lose the customer.&nbsp; Again.&nbsp; And again.&nbsp;Over my 33 years, seen it too much.&nbsp; Nobody is on the same team.&nbsp; Everybody is looking out for their small segment of the business, regardless of what it does to the other segments.&nbsp;And the attitude of so many others on this site reflects that frustration at a system where we work our asses off to grow the business, only to watch people that dont even have names or faces make changes that undo a world of effort.&nbsp;It makes me frusterbated.&nbsp; And yes, that is an official UPS term.&nbsp;d</blockquote>

[QUOTE="dannyboy, post: 496921, member: 484"] I get the feeling I am talking to richard simmons...........Where is whats his name.........ah yes, sexy ups man... but I digress What part of the above story did you guys not understand. Customer ships [SIZE=3][B][U]DOCUMENTS [/U][/B][/SIZE]to courthouses all over the USA with [B][U]LEGAL papers[/U][/B] in them. And we all know that lawyers are long winded SOB's, so some of these letters are thick and heavy. Hell, some of them even weigh as much as a book. And they ship them out in [U][B][SIZE=3]UPS PROVIDED LETTER ENVELOPES.[/SIZE][/B][/U] Now, we do a weight/piece correction on the [B][U][SIZE=3]LETTER [/SIZE][/U][/B]because 1, we are not a UPS employee nor do we care about customers, 2, we get paid minimum wage to do the job, 3, we have either been promised a part time job at UPS if we find a lot of stuff to write up, or we get a little bonus if we done good. You pick. Now, this non UPS employee writes up these letters as being a revenue misfit. They are heavy, so they put them on the scales and wallah, 6 pounds sent out as a letter. Thats puts some ChaChing in the bank on Friday. Customer gets bill for 6 grand more than she was expecting. After all, the long winded lawyers need a pencil pusher to keep track of every minute and penny. After a few phone calls, she is put off by the way she has been treated, after all we promised her a flat rate, and now surprise, we charge by the pound. Now, was that clear enough? Or do I really need to get sarcastic to penetrate your ivory tower, the one right above the rainbow filled world? The way I see it is that we have sales reps,..... sorry Business Development Specialists that go out there and get the customers signed up. You make certain [B][U]promises to get the business[/U][/B]. And at least for a short time, local management makes a [B][U]commitment[/U][/B] to follow through on that promise. But only for a while, until some faceless guy pushing a pencil in IE figures out that it costs UPS 28 cents extra every day to do it that way. Then the order comes down the line to change the promise. And we lose the customer. Again. And again. Over my 33 years, seen it too much. Nobody is on the same team. Everybody is looking out for their small segment of the business, regardless of what it does to the other segments. And the attitude of so many others on this site reflects that frustration at a system where we work our asses off to grow the business, only to watch people that dont even have names or faces make changes that undo a world of effort. It makes me frusterbated. And yes, that is an official UPS term. d [/QUOTE]

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