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<blockquote data-quote="dannyboy" data-source="post: 497707" data-attributes="member: 484">Well aint that just like UPS. You know the secret rules for letters. The non UPS employees that do the revenue enhancements know the secret rules too. But the business development people, drivers, center managers dont.&nbsp;Yet another one of the great disconnects that I keep repeating myself on that exist at UPS.&nbsp;We are not one company, but a cluster (you fill in the blank) of little fiefdoms that live in their own little worlds, expecting everybody else to read their brain.&nbsp;And you want us to do that while working 10 hours a day at warp speed?&nbsp;Brown, I have always had great respect for your posts. But this really shows what kind of problems we face as a company, and the crap we catch from customers when we promise something, and deliver or charge something else.&nbsp;BTW, I know the tech geeks and engineering get off on how automated we are, but to the customer, they could care less.&nbsp;d&nbsp; PS, you might also want to get the techie guys to update the website as well.&nbsp; You know how customers get testy when they feel like they are getting the screw AFTER the fact.</blockquote>

[QUOTE="dannyboy, post: 497707, member: 484"] Well aint that just like UPS. You know the secret rules for letters. The non UPS employees that do the revenue enhancements know the secret rules too. But the business development people, drivers, center managers dont. Yet another one of the great disconnects that I keep repeating myself on that exist at UPS. We are not one company, but a cluster (you fill in the blank) of little fiefdoms that live in their own little worlds, expecting everybody else to read their brain. And you want us to do that while working 10 hours a day at warp speed? Brown, I have always had great respect for your posts. But this really shows what kind of problems we face as a company, and the crap we catch from customers when we promise something, and deliver or charge something else. BTW, I know the tech geeks and engineering get off on how automated we are, but to the customer, they could care less. d PS, you might also want to get the techie guys to update the website as well. You know how customers get testy when they feel like they are getting the screw AFTER the fact. [/QUOTE]

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