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<blockquote data-quote="wisedragonfly" data-source="post: 498245" data-attributes="member: 21453">Hi Tourist24. I see where you&#039;re coming from. Of course, as always, I can only speak of what I see in my own district. I realize that we have MANY problems behind the scene at UPS, on all levels across the board. Trust me, my district is no different than yours. &nbsp;We already know that there is not enough time in a UPS day to finish all the things that needed to be done, yesterday. We all know that UPS measures everything, except the time it takes for an employee to go the extra mile. However, the extra mile given daily by UPSers around the world, is how we became what we are today... and will mean even more now, if we want to be here tomorrow. &nbsp;Some of us have brown blood and are Proud UPSers; going the extra mile comes second natured. As in all companies, there are others that just come to work to make a pay day and could care less about anything outside of their comfort zone and care even less about service failures, whether it be internal or external. &nbsp;If we want to protect our stocks, we have to dig deep, as a Team. Especially during this economy crisis! We need to pull together as ONE UPS and resolve some of our internal problems. We need to find a fair way of keeping our existing volume and obtaining the competitor volume. Every department, in every district has a service failure, at one point or other. It will take everyone going the extra mile in your district&#039;s to make change happen. Are we going to allow our internal problems spill over on our customers? That, is the ULTIMATE service failure!</blockquote>

[QUOTE="wisedragonfly, post: 498245, member: 21453"] Hi Tourist24. I see where you're coming from. Of course, as always, I can only speak of what I see in my own district. I realize that we have MANY problems behind the scene at UPS, on all levels across the board. Trust me, my district is no different than yours. We already know that there is not enough time in a UPS day to finish all the things that needed to be done, yesterday. We all know that UPS measures everything, except the time it takes for an employee to go the extra mile. However, the extra mile given daily by UPSers around the world, is how we became what we are today... and will mean even more now, if we want to be here tomorrow. Some of us have brown blood and are Proud UPSers; going the extra mile comes second natured. As in all companies, there are others that just come to work to make a pay day and could care less about anything outside of their comfort zone and care even less about service failures, whether it be internal or external. If we want to protect our stocks, we have to dig deep, as a Team. Especially during this economy crisis! We need to pull together as ONE UPS and resolve some of our internal problems. We need to find a fair way of keeping our existing volume and obtaining the competitor volume. Every department, in every district has a service failure, at one point or other. It will take everyone going the extra mile in your district's to make change happen. Are we going to allow our internal problems spill over on our customers? That, is the ULTIMATE service failure! [/QUOTE]

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