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Stop thinking in crisis, start thinking in opportunities!
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<blockquote data-quote="deepsouthmamaw" data-source="post: 498337" data-attributes="member: 15025"><p>ya know sales guy when i started with ups years ago {27 1/2}. i was a young and eager driver and believed in ups. i set up an account with a customer who at the time was using 6-12 trucks of his own to make delivery's and pickups. while we were just doing 10% of his volume. i spoke with the boss on a regular basis 1-2 aweek. cordinating the aspects of him giving all of his shipping to ups and getting rid of his trucks we even spoke about his problem with his truck drivers and i sugested maybe he could use more sales men on the road and ups could just do shipping. for u see back in the old days we as drivers could spend a few minutes speaking to our customers to talk to them about their shipping needs. and not get a warning letter for excessive whatever. he turned over all his shipping and doubled his sales force.</p><p>now we send feeders their. this is a true story i was featured in the big idea with my picture and every thing. very good revenue for company. i see this kind of thing out their now but as i run 4 hrs over allowed at times, have cut back and even told customers we were instructed to have less verbal communication. because on my area i am only allowed 2min 20r40 seconds for a 1 pkg stop. so many minutes to the next stop and so on. my point being we have no time. granted u guys can go in after a sales lead but will not get the reception as a trusted driver would. with ups treating their employes like this and my customers always communicate to me, hey whats going on i keep seeing this driver r that driver out till 9-10 you guys having trouble handling freight. r when you have a decision to make deliver your last 6 business stops before starting your pick ups which throws you off and they have to wait for you after 5. which sends out a message also. to whoever gets left behind delivery r pick up. this might be a long story but its true and from my heart would love to have more time to turn sales leads, in part because i still believe in the concept of ups. i don't believe i am as believing as when i first started. but i have high hopes and a positive attitude. and if i did turn a sales lead like the last one i turned in took my time worked the customer turned it into hot leads number. sales guy sold it three days later got chewed out buy two seperate bosses because we did not start picking them up when they wanted. unless i get the order i cannot pick them up. i was blamed for the service failure intent to terminate failure to follow supervisors instructions. need less to say i am very leary about turning in leads now. plus being chewed on daily about my time. if i am already 2 hrs over allowed and it takes me 5 minutes to turn in a lead that would be 2 hrs and 5 min .</p></blockquote><p></p>
[QUOTE="deepsouthmamaw, post: 498337, member: 15025"] ya know sales guy when i started with ups years ago {27 1/2}. i was a young and eager driver and believed in ups. i set up an account with a customer who at the time was using 6-12 trucks of his own to make delivery's and pickups. while we were just doing 10% of his volume. i spoke with the boss on a regular basis 1-2 aweek. cordinating the aspects of him giving all of his shipping to ups and getting rid of his trucks we even spoke about his problem with his truck drivers and i sugested maybe he could use more sales men on the road and ups could just do shipping. for u see back in the old days we as drivers could spend a few minutes speaking to our customers to talk to them about their shipping needs. and not get a warning letter for excessive whatever. he turned over all his shipping and doubled his sales force. now we send feeders their. this is a true story i was featured in the big idea with my picture and every thing. very good revenue for company. i see this kind of thing out their now but as i run 4 hrs over allowed at times, have cut back and even told customers we were instructed to have less verbal communication. because on my area i am only allowed 2min 20r40 seconds for a 1 pkg stop. so many minutes to the next stop and so on. my point being we have no time. granted u guys can go in after a sales lead but will not get the reception as a trusted driver would. with ups treating their employes like this and my customers always communicate to me, hey whats going on i keep seeing this driver r that driver out till 9-10 you guys having trouble handling freight. r when you have a decision to make deliver your last 6 business stops before starting your pick ups which throws you off and they have to wait for you after 5. which sends out a message also. to whoever gets left behind delivery r pick up. this might be a long story but its true and from my heart would love to have more time to turn sales leads, in part because i still believe in the concept of ups. i don't believe i am as believing as when i first started. but i have high hopes and a positive attitude. and if i did turn a sales lead like the last one i turned in took my time worked the customer turned it into hot leads number. sales guy sold it three days later got chewed out buy two seperate bosses because we did not start picking them up when they wanted. unless i get the order i cannot pick them up. i was blamed for the service failure intent to terminate failure to follow supervisors instructions. need less to say i am very leary about turning in leads now. plus being chewed on daily about my time. if i am already 2 hrs over allowed and it takes me 5 minutes to turn in a lead that would be 2 hrs and 5 min . [/QUOTE]
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