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<blockquote data-quote="wisedragonfly" data-source="post: 498735" data-attributes="member: 21453">Hi dannyboy. I&#039;m going to take a stab at this one. The information may or may not apply to your customer&#039;s document scenario. It depends on how long ago your customer had the issue with additional charges placed on their documents.&nbsp;Every year UPS has a rate change and adds new products and service enhancements. There was a time when NDA Letters were Red and White, and the 2DA Letters were Blue and White. Do you remember? During this period, our rate structure was based on a flat letter rate, then the rate increased for each additional pound. When the Red or Blue Letter were used, there was no weight restriction on the Red, NDA Letters. However, the Blue 2DA Letters did have a weight restriction. &nbsp;If the document shipment adjustment was made during our Red and Blue Letter days, and if the customer shipped SDA, the customer would have received a weight adjustment on the SDA Letter, if they stuffed the SDA Letter. The is also a difference between a Letter Envelope rate and a Pak rate. The Pak is charge by weight per pound.</blockquote>

[QUOTE="wisedragonfly, post: 498735, member: 21453"] Hi dannyboy. I'm going to take a stab at this one. The information may or may not apply to your customer's document scenario. It depends on how long ago your customer had the issue with additional charges placed on their documents. Every year UPS has a rate change and adds new products and service enhancements. There was a time when NDA Letters were Red and White, and the 2DA Letters were Blue and White. Do you remember? During this period, our rate structure was based on a flat letter rate, then the rate increased for each additional pound. When the Red or Blue Letter were used, there was no weight restriction on the Red, NDA Letters. However, the Blue 2DA Letters did have a weight restriction. If the document shipment adjustment was made during our Red and Blue Letter days, and if the customer shipped SDA, the customer would have received a weight adjustment on the SDA Letter, if they stuffed the SDA Letter. The is also a difference between a Letter Envelope rate and a Pak rate. The Pak is charge by weight per pound. [/QUOTE]

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