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Message: <blockquote data-quote="wisedragonfly" data-source="post: 498771" data-attributes="member: 21453">Hmmm... You know, sano... I think you might be on to something!!  It is a fact, that drivers are the eyes, ears and voice of UPS. They are more aware of where the competitor makes pickup, more so than any other UPS employee. The driver is aware of the operations function; that BD will never be able to comprehend, as the drivers see it. When the drivers glance at the customers packages they will automatically know exactly how the packages will fit on the package car and on the feeder. They know what quality packaging is and will be able to ensure every package is properly packed to prevent damage, no matter how many times the package is bounced around in the hub during the sort process. The driver knows what pickup times work and what does not, so they should be able to negotiate the best deal for the demanding customer, at a reasonable rate and still make profit. Each driver can be equipped with a cell phone so immediate contact can be made with a customer who called the 800 # to request a UPS account. The DIAD can be redesigned to allow to driver to calculate potential volume and revenue, have access to instant credit checks and obtain an instant account number for the customer. The package car can be redesigned to make sure there is space to carry UPS supplies for the customers to ensure every customer has a start up kit and be able to refill the existing customer supplies when they make their pickups.  If the drivers take care of the delivery and new volume sales, then it will free up BD to service all of our existing customers who are suffering from service failures, such as; mis-sorted packages, mis-loaded packages, packages left in building, send agains, lost and damage package, mis-delivered packages, and missed pickups. BD might even have enough time to make sure that everyone is properly trained so exception errors would be eliminated altogether. Drop Boxes would be clean and constantly filled with supplies, so customer will able to obtain supplies with ease, when they need to ship.  Of course, we would need hire more drivers, so they can take smaller routes. At the end of the day, it would pay for its self because GSR's, Claims, and Good Will payments would automatically decrease.  Customers would be happy, volume will be up, stocks would look awesome and we can all retire with fat pensions and our 401K. Dang, we might be able to get rid of IE altogether, since the time studies do not seem to work anyway. I don't know... but it sure is worth consideration. It could work!  <img src="/community/styles/default/xenforo/smilies/FeltTip/smart.png"  class="smilie" loading="lazy" alt=":smart:" title="Smart    :smart:" data-shortname=":smart:" /></blockquote>

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