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Message: <blockquote data-quote="trplnkl" data-source="post: 498789" data-attributes="member: 13254">Actually STUG did more than attempt to get a sales lead. He got one with half the sales job done and YOUR partner dropped the ball.Here's a reality check for you, we are in an economic recession.Instead of looking only at volume levels, lets see how many pickup accounts we have compared to last year. I would nearly bet we have more, shipping less pieces.Look, our volume is down, FedEx's volume is down, DHL's volume is down to zero and I bet the post office's parcel volume is down. So who is getting all these packages? Oh, yeah....they don't exist.That's why we should be focusing more on retention of what we have. Sure we should try to gain new business, but throwing the baby out with the bath water will end up killing us.</blockquote>