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Stop thinking in crisis, start thinking in opportunities!
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<blockquote data-quote="sano" data-source="post: 499133" data-attributes="member: 8689"><p>Stug, I know with recent events ( safety comity stuff, getting stuged about the pictures etc.) You likely are not feeling very benevolent toward the company, at least i wouldn't be if I were in your shoes. So it is commendable for you to go above and beyond and turn in this lead. However, the sales staff is under the same preasures everyone else is. They are being asked to do too much with too little. They are asked to produce a bunch of reports to hand up the line.</p><p></p><p>It is my opinion that the fact that someone besides the person you talked to needs to handle your lead is not a good enough reason to not turn in leads. </p><p>On the other hand I am not making excuses for sales, when a lead is submitted and nobody contacts them there is no excuse for that. But the sales process is not as clean cut as a delivery. Sometimes what looks like a open and shut case to the driver may be more complex and hardeer to close when the sales guy actually gets there.</p><p></p><p>Maybe its not our job, but follow up with sales, to hold them accountable for our leads would gain the company alot of business and goodness knows we could use the volume about now.</p><p></p><p></p><p>Steve, reading back over this it has a more shrill tone than I wish it would. I am not trying to bust your chops. It is not my goal to call you out specificly, but rather to open another side of the issue. (hopefully without a Tony Robins overtone that keeps popping up in this thread<img src="/community/styles/default/xenforo/smilies/FeltTip/happy-very.png" class="smilie" loading="lazy" alt=":happy-very:" title="Happy Very :happy-very:" data-shortname=":happy-very:" />)</p></blockquote><p></p>
[QUOTE="sano, post: 499133, member: 8689"] Stug, I know with recent events ( safety comity stuff, getting stuged about the pictures etc.) You likely are not feeling very benevolent toward the company, at least i wouldn't be if I were in your shoes. So it is commendable for you to go above and beyond and turn in this lead. However, the sales staff is under the same preasures everyone else is. They are being asked to do too much with too little. They are asked to produce a bunch of reports to hand up the line. It is my opinion that the fact that someone besides the person you talked to needs to handle your lead is not a good enough reason to not turn in leads. On the other hand I am not making excuses for sales, when a lead is submitted and nobody contacts them there is no excuse for that. But the sales process is not as clean cut as a delivery. Sometimes what looks like a open and shut case to the driver may be more complex and hardeer to close when the sales guy actually gets there. Maybe its not our job, but follow up with sales, to hold them accountable for our leads would gain the company alot of business and goodness knows we could use the volume about now. Steve, reading back over this it has a more shrill tone than I wish it would. I am not trying to bust your chops. It is not my goal to call you out specificly, but rather to open another side of the issue. (hopefully without a Tony Robins overtone that keeps popping up in this thread:happy-very:) [/QUOTE]
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