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<blockquote data-quote="browniehound" data-source="post: 393088" data-attributes="member: 4653"><p>Delivering packages for the last 10 years has taught me a valuable lesson about our customers or maybe corporate desicion makers in general. I say this for several reasons.</p><p> </p><p>First, how many of us have delivered a NDA and then return to the same address at 430 PM to deliver a ground and the NDA is still sitting there? I guess it wasn't that important<img src="/community/styles/default/xenforo/smilies/FeltTip/happy2.png" class="smilie" loading="lazy" alt=":happy2:" title="Happy2 :happy2:" data-shortname=":happy2:" />!</p><p> </p><p>Second, how about the shipper that sends a NDA saver to a residence in the same state (ground will provide the same level of service at a fraction of the cost)?</p><p> </p><p>I can continue to provide examples of our customers wasting their money on services they don't understand. Its great for UPS that many of our customers are completely ignorant to exactly what they are buying at a premium from UPS.</p><p> </p><p>The biggest one is the EAM service. I think some of our customers want their package there ASAP and choose "delivery before 8 AM" without thinking its likely NOBODY will be there to recieve it, LOL! I deliver EAMS 3-4 times a month as a FT driver and encounter this scenario 25% of the time.</p><p> </p><p>I know there are many packages that NEED to get to its destination in the service that is selected so we must treat every parcel as such, but it doesn't surprise me in the least, when I see that NDA I rushed to deliver by 1030 sitting on the receptionist's desk when I return to pick up at 520 pm.</p><p> </p><p>When I was an air driver and sitting at the letter box waiting for the commit time to pass a man in a suit and tie approached my package car with a NDA letter. We were in a suburb about 3 miles north of Boston. The NDA letter he handed me was addressed to post office square in downtown Boston, one town away. This guy asked me that since it was a NDA letter would it end up on an airplane!!!!!</p><p> </p><p>I kept a straight face and told him it would get there via ground, but it would be serviced by 1030 instead of end-of-day for ground service. Its at that moment he realized the money he was wasting because we got into a conversation about all the services UPS had to offer.</p><p> </p><p>I guess the point I'm trying to make is, he could have mailed what was in that NDA letter for 33 cents (at the time) but was paying over $20 to send it UPS. It blows my mind that educated people (ignorant about shipping rates however!) will make these very costly choices. Again, good for us and bad for them, LOL!</p></blockquote><p></p>
[QUOTE="browniehound, post: 393088, member: 4653"] Delivering packages for the last 10 years has taught me a valuable lesson about our customers or maybe corporate desicion makers in general. I say this for several reasons. First, how many of us have delivered a NDA and then return to the same address at 430 PM to deliver a ground and the NDA is still sitting there? I guess it wasn't that important:happy2:! Second, how about the shipper that sends a NDA saver to a residence in the same state (ground will provide the same level of service at a fraction of the cost)? I can continue to provide examples of our customers wasting their money on services they don't understand. Its great for UPS that many of our customers are completely ignorant to exactly what they are buying at a premium from UPS. The biggest one is the EAM service. I think some of our customers want their package there ASAP and choose "delivery before 8 AM" without thinking its likely NOBODY will be there to recieve it, LOL! I deliver EAMS 3-4 times a month as a FT driver and encounter this scenario 25% of the time. I know there are many packages that NEED to get to its destination in the service that is selected so we must treat every parcel as such, but it doesn't surprise me in the least, when I see that NDA I rushed to deliver by 1030 sitting on the receptionist's desk when I return to pick up at 520 pm. When I was an air driver and sitting at the letter box waiting for the commit time to pass a man in a suit and tie approached my package car with a NDA letter. We were in a suburb about 3 miles north of Boston. The NDA letter he handed me was addressed to post office square in downtown Boston, one town away. This guy asked me that since it was a NDA letter would it end up on an airplane!!!!! I kept a straight face and told him it would get there via ground, but it would be serviced by 1030 instead of end-of-day for ground service. Its at that moment he realized the money he was wasting because we got into a conversation about all the services UPS had to offer. I guess the point I'm trying to make is, he could have mailed what was in that NDA letter for 33 cents (at the time) but was paying over $20 to send it UPS. It blows my mind that educated people (ignorant about shipping rates however!) will make these very costly choices. Again, good for us and bad for them, LOL! [/QUOTE]
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