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<blockquote data-quote="&#039;Lord Brown&#039;s bidding&#039;" data-source="post: 1150586" data-attributes="member: 32753"><p>I am curious about something else:</p><p></p><p>If a consumer complains about the time you deliver their package ("Do you know how long I've been waiting for you?"), do you just blame UPS and their lack of hiring drivers? How does that help the consumer? What can they do about that, short of stop using UPS?</p><p></p><p>What about the customer who always ask, "Hey Mr. Brown! Got anything for me today?" Don't you hate that question? I do.</p><p></p><p>I was recommending MyChoice before this promo, before it was made "part of my job" by management making it a part of the sales lead program (saying that makes me realize perhaps the point of this promo is to get the drivers more involved by making it a part of the job, like sales leads are). I saw how it could benefit consumers, who in turn might ask for UPS vs FedEx or the USPS, who currently don't have anything that matches this, or is even close. I was just being a "good driver <em>service provider</em>" and help out, like I do when I re-attempt deliveries for people who aren't home, or come back to a pick-up that needed more time (or at least notify the center team, who can then dispatch another driver to pick up the extra pieces, usually the air guy...or send me, thus more OT!).</p></blockquote><p></p>
[QUOTE="'Lord Brown's bidding', post: 1150586, member: 32753"] I am curious about something else: If a consumer complains about the time you deliver their package ("Do you know how long I've been waiting for you?"), do you just blame UPS and their lack of hiring drivers? How does that help the consumer? What can they do about that, short of stop using UPS? What about the customer who always ask, "Hey Mr. Brown! Got anything for me today?" Don't you hate that question? I do. I was recommending MyChoice before this promo, before it was made "part of my job" by management making it a part of the sales lead program (saying that makes me realize perhaps the point of this promo is to get the drivers more involved by making it a part of the job, like sales leads are). I saw how it could benefit consumers, who in turn might ask for UPS vs FedEx or the USPS, who currently don't have anything that matches this, or is even close. I was just being a "good driver [I]service provider[/I]" and help out, like I do when I re-attempt deliveries for people who aren't home, or come back to a pick-up that needed more time (or at least notify the center team, who can then dispatch another driver to pick up the extra pieces, usually the air guy...or send me, thus more OT!). [/QUOTE]
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