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<blockquote data-quote="EAM_Master" data-source="post: 161705" data-attributes="member: 7254"><p>Why don't we take care of the customers we have already? A good start would be stop playing slice and dice with the routes. Customers choose UPS because we have a reputation for quality and consistency, even though we are the more expensive. It doesn't look very good on our part when a customer who has gotten their delivery at 11:00 everyday for the last 20 years now gets it at 10:00 one day, 3:30 the next and then it's missed the day after. Or there's a split that takes the driver so far out of their way that they can't make the pickup. These are the things that people notice. It just seems to me that the BD guys are fixated on going after the big accounts and are ignoring the little guys who ship out a few ground packages a day. These are the people I see going to FedEx and DHL everyday. </p><p></p><p>I about <img src="/community/styles/default/xenforo/smilies/group1/censored2.gif" class="smilie" loading="lazy" alt=":censored2:" title="Censored2 :censored2:" data-shortname=":censored2:" /> myself the other day. When I came in I overheard the preload PCM. They were pushing sales leads on part-time insiders!!!!</p></blockquote><p></p>
[QUOTE="EAM_Master, post: 161705, member: 7254"] Why don't we take care of the customers we have already? A good start would be stop playing slice and dice with the routes. Customers choose UPS because we have a reputation for quality and consistency, even though we are the more expensive. It doesn't look very good on our part when a customer who has gotten their delivery at 11:00 everyday for the last 20 years now gets it at 10:00 one day, 3:30 the next and then it's missed the day after. Or there's a split that takes the driver so far out of their way that they can't make the pickup. These are the things that people notice. It just seems to me that the BD guys are fixated on going after the big accounts and are ignoring the little guys who ship out a few ground packages a day. These are the people I see going to FedEx and DHL everyday. I about :censored: myself the other day. When I came in I overheard the preload PCM. They were pushing sales leads on part-time insiders!!!! [/QUOTE]
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