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Taking it from fdx
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<blockquote data-quote="dannyboy" data-source="post: 55079"><p>95 </p><p> </p><p>I have heard statistics that say that 50% of all corp decisions or sales are made on a golf course. And we are not talking the guy that ships the package, we are talking about the manager, many times at an office thousands of miles from where the packages are actually shipped, that makes that decision. So what the driver does or not has very little if any input. </p><p> </p><p>Yes, the bottom line is that the small customer is still responsible for much of the volume we get, and those small customers are the ones that we can affect the most as excellent service providers. But the mega shippers, those involve many more people at higher levels, many times much higher than the local AE. </p><p> </p><p>If the driver shows intrest in getting to know the AE, then maybe the AE would learn to know the driver? While ours let us down when it comes to comunication, we do have three hard working AE's that do try and follow up on what needs to be done. </p><p> </p><p>While Racer's posting skills suck, his points are valid. But it takes each one of us doing our jobs to the best of our ability to pull the volume from the also rans. And then sometimes it is still not enough. </p><p> </p><p>Fedex got UT tickets a few years back and bungled the process so badly that we got them back without a discount. So the delivery part is very important to the whole picture. </p><p> </p><p>d</p></blockquote><p></p>
[QUOTE="dannyboy, post: 55079"] 95 I have heard statistics that say that 50% of all corp decisions or sales are made on a golf course. And we are not talking the guy that ships the package, we are talking about the manager, many times at an office thousands of miles from where the packages are actually shipped, that makes that decision. So what the driver does or not has very little if any input. Yes, the bottom line is that the small customer is still responsible for much of the volume we get, and those small customers are the ones that we can affect the most as excellent service providers. But the mega shippers, those involve many more people at higher levels, many times much higher than the local AE. If the driver shows intrest in getting to know the AE, then maybe the AE would learn to know the driver? While ours let us down when it comes to comunication, we do have three hard working AE's that do try and follow up on what needs to be done. While Racer's posting skills suck, his points are valid. But it takes each one of us doing our jobs to the best of our ability to pull the volume from the also rans. And then sometimes it is still not enough. Fedex got UT tickets a few years back and bungled the process so badly that we got them back without a discount. So the delivery part is very important to the whole picture. d [/QUOTE]
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