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Tales from the 800 #
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<blockquote data-quote="&#039;Lord Brown&#039;s bidding&#039;" data-source="post: 1112710" data-attributes="member: 32753"><p>I am curious: why would you tell customers they cannot meet a driver on area? I have been instructioned by my center team on more than one occasions to meet a consignee with their package. Normally the center wants to know where I'd be in the next 20 mins so they can direct the person to meet me there. I can see there may be some cause for concern that a person may have other intentions than just getting their package (if they really have one), but get a tracking number from them, verify the name matches what they give over the phone or advise them that if the name or address doesn't match, they can't get the package, but after some verifying please, contact the center and set up the meet; most of us will be thankful (and if a particular driver is not comfortable doing something like that when the center team sends a message asking for his location, he can respond with why he isn't comfortable, and then the CR on the 800# would THEN be instructed to tell the customer a meet cannot be setup). I think that's bad policy.</p></blockquote><p></p>
[QUOTE="'Lord Brown's bidding', post: 1112710, member: 32753"] I am curious: why would you tell customers they cannot meet a driver on area? I have been instructioned by my center team on more than one occasions to meet a consignee with their package. Normally the center wants to know where I'd be in the next 20 mins so they can direct the person to meet me there. I can see there may be some cause for concern that a person may have other intentions than just getting their package (if they really have one), but get a tracking number from them, verify the name matches what they give over the phone or advise them that if the name or address doesn't match, they can't get the package, but after some verifying please, contact the center and set up the meet; most of us will be thankful (and if a particular driver is not comfortable doing something like that when the center team sends a message asking for his location, he can respond with why he isn't comfortable, and then the CR on the 800# would THEN be instructed to tell the customer a meet cannot be setup). I think that's bad policy. [/QUOTE]
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