Hi UPSers! I take calls on the 800 # every day and wanted to share some stories and ask some questions (since the 800 line is sort of disconnected from the centers and drivers) The #1 reason people call in to complain is when the driver doesn't knock/ring... Do you always knock/ring? Is there anytime you don't knock/ring? Also not receiving a notice is a big one. People also get ticked off if they leave a note for the driver and the instructions aren't followed (leave package, leave with neighbor, etc) I've heard from some customers that the driver won't deliver to their neighborhood without "security"...can anyone shed some light on this? Assuming it's very unsafe area, but any other specifics on why this would be? Who is the security? Another driver or sup? What's the deal with missing packages? Do they count against you in any way? Or after a certain number of lost packages, you get disciplined? How does it work?