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Tales from the 800 #
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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 1112785" data-attributes="member: 12570"><p>The main problem I have and why I won't meet customers on road is our definition of "sense of urgency" is usually not the same. If they say they will meet me at a specific location in 20 minutes it might be 30-35 minutes before they actually show up and the last thing I want to do is sit for 15 minutes. If the customer insists upon meeting I will give the OMS one of my drop box locations and tell them that I will be there at this time, will only wait until the commit time on the box and will leave if the customer has not shown up by that time.</p><p></p><p>I will normally make a second attempt on any send agains to try to avoid the above.</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 1112785, member: 12570"] The main problem I have and why I won't meet customers on road is our definition of "sense of urgency" is usually not the same. If they say they will meet me at a specific location in 20 minutes it might be 30-35 minutes before they actually show up and the last thing I want to do is sit for 15 minutes. If the customer insists upon meeting I will give the OMS one of my drop box locations and tell them that I will be there at this time, will only wait until the commit time on the box and will leave if the customer has not shown up by that time. I will normally make a second attempt on any send agains to try to avoid the above. [/QUOTE]
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