Tech At UPS, FedEx Focuses On Humans - Yahoo While Amazon.com (AMZN) got a lot of press this month talking up future delivery by drones — and FedEx makes some fun of that — FedEx and United Parcel Service are trucking ahead with ways to optimize human drivers. Both UPS and FedEx are gung-ho on improving processes via automation and data crunching. A big chunk of it is about streamlining the delivery path so drivers can do more per minute and mile. They're also exploring electric trucks and other alternative-fuel vehicles. Humans remain integral to the shipping business, but analyst Becker points out that UPS and FedEx are "far more automated" than they once were and are delivering "more packages with fewer people" per package.