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UPS Discussions
Technologies UPS is Using to Get Ahead of the Competition
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<blockquote data-quote="Catatonic" data-source="post: 2984638" data-attributes="member: 7966"><p>There is also the concept of ...</p><p>A captured audience as opposed to capturing an audience.</p><p>You are part of a captured audience (paid trainable employee).</p><p>A customer using UPS.com apps are an audience you are trying to capture and no one is there to train them.</p><p></p><p>This is, in my opinion, a weak part of the Operations applications for employees.</p><p>Operations does not facilitate User Interface designers for their applications and it shows.</p><p>Users have to be trained to use Operations applications.</p></blockquote><p></p>
[QUOTE="Catatonic, post: 2984638, member: 7966"] There is also the concept of ... A captured audience as opposed to capturing an audience. You are part of a captured audience (paid trainable employee). A customer using UPS.com apps are an audience you are trying to capture and no one is there to train them. This is, in my opinion, a weak part of the Operations applications for employees. Operations does not facilitate User Interface designers for their applications and it shows. Users have to be trained to use Operations applications. [/QUOTE]
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Technologies UPS is Using to Get Ahead of the Competition
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