Reply to thread

Message

<blockquote data-quote="pretzel_man" data-source="post: 660437" data-attributes="member: 927">Owner:&nbsp;I&#039;ve worked in many, many centers over the last few years.&nbsp; I&#039;ve never gotten results by treating people like crap.&nbsp; Of course, about 5% of the drivers thought I treated them like crap.&nbsp; I say its because they did not fulfill their part of the bargain.&nbsp;I promised to work on misloads, better load quality, better trace, and better dispatch.&nbsp; Their part was to either come in earlier or complete more stops.&nbsp; About 5% chose to not comply.&nbsp;As far as a center strategy, have someone show you the iGate.&nbsp; There is a section called Package Management Assistant.&nbsp; It has tons of information including JBA&#039;s, tools, training, etc.&nbsp;There is also a staffing tool that helps determine proper center staffing.&nbsp; Here is a quote from the user guide:&nbsp;&quot;The Package Center Analysis Tool identifies tasks that are completed in a package center.&nbsp; Some of these tasks occur in all centers while other tasks are unique to only certain centers – extended facilities versus metro facilities. The Package Center Analysis Tool will generate a staffing model....&quot;&nbsp;You question was whether there was a strategy.&nbsp; I say yes..&nbsp; Absolutely.&nbsp; Is everyone following it.&nbsp; No.&nbsp; Like everything else, it varies.&nbsp;Finally, there are many in corporate who think we should reduce staffing in the center.&nbsp; They think that tools like Telematics make it easier to do the work with less people.&nbsp; I do not happen to agree.&nbsp;P-Man</blockquote>

[QUOTE="pretzel_man, post: 660437, member: 927"] Owner: I've worked in many, many centers over the last few years. I've never gotten results by treating people like crap. Of course, about 5% of the drivers thought I treated them like crap. I say its because they did not fulfill their part of the bargain. I promised to work on misloads, better load quality, better trace, and better dispatch. Their part was to either come in earlier or complete more stops. About 5% chose to not comply. As far as a center strategy, have someone show you the iGate. There is a section called Package Management Assistant. It has tons of information including JBA's, tools, training, etc. There is also a staffing tool that helps determine proper center staffing. Here is a quote from the user guide: [FONT=Arial][COLOR=#000000][I]"The [B]Package Center Analysis Tool [/B]identifies tasks that are completed in a package center. Some of these tasks occur in all centers while other tasks are unique to only certain centers – extended facilities versus metro facilities. The [B]Package Center Analysis Tool[/B] will generate a staffing model...."[/I][/COLOR][/FONT] [FONT=Arial][I][COLOR=#000000][/COLOR][/I][/FONT] [FONT=Arial][COLOR=#000000]You question was whether there was a strategy. I say yes.. Absolutely. Is everyone following it. No. Like everything else, it varies.[/COLOR][/FONT] [FONT=Arial][COLOR=#000000][/COLOR][/FONT] [FONT=Arial][COLOR=#000000]Finally, there are many in corporate who think we should reduce staffing in the center. They think that tools like Telematics make it easier to do the work with less people. I do not happen to agree.[/COLOR][/FONT] [FONT=Arial][COLOR=#000000][/COLOR][/FONT] [FONT=Arial][COLOR=#000000]P-Man[/COLOR][/FONT] [/QUOTE]

Verification