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Brown Cafe Community Center
Introductions and Welcomes
"Thank you for calling..."
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<blockquote data-quote="CallCenterUPSer" data-source="post: 975958" data-attributes="member: 41664"><p>Thank you Hoaxster, brownedout, rod <img src="/community/styles/default/xenforo/smilies/smile.png" class="smilie" loading="lazy" alt=":)" title="Smile :)" data-shortname=":)" /> </p><p></p><p>Yes, I've realized that not all information is passed on properly due to a few things; lazy employees (both in the call center and the hubs) swamped employees, and pure time availability as some requests are made mere minutes before the delivery. UPS and it's competitors are capable of a great many things, but real time and logistic possibilities and the human factor will always have its gaps. It's unavoidable. I just wish most customers understood that and could take a deep breath!</p><p></p><p>Rod, there are those too. THATs where they transfer the OMs they're not too fond of, lol.</p></blockquote><p></p>
[QUOTE="CallCenterUPSer, post: 975958, member: 41664"] Thank you Hoaxster, brownedout, rod :) Yes, I've realized that not all information is passed on properly due to a few things; lazy employees (both in the call center and the hubs) swamped employees, and pure time availability as some requests are made mere minutes before the delivery. UPS and it's competitors are capable of a great many things, but real time and logistic possibilities and the human factor will always have its gaps. It's unavoidable. I just wish most customers understood that and could take a deep breath! Rod, there are those too. THATs where they transfer the OMs they're not too fond of, lol. [/QUOTE]
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