I'm not sure I can be referred to as a UPSer, as I'm actually employed by a different company. But our customers call 1-800-Pick-UPS and get me so kinda sorta maybe? Well the screen name is set so no sense questioning it now! Hello all, I'm D and I work at the Tampa, FL call center as a mid level supervisor in the first skill new hires learn (tracking of course!) Been tracking packages for 3 years starting as a tracking rep, then to universal (scheduling pick ups and filing damages on top of tracking) then to international (country regulations and customs and brokerage on top of universal) then to CRG (the butt kissing department, handling preferred shippers who ship internationally, on top of all else) then stepping into management in that department for a bit before I decided to get out of the mayhem and go manage the newbies. Wow that's drol. I used to think it was pretty rough until reading through this site for a bit. Keep in mind, MOST customers call after they claim to have seen a driver drop-kick their package onto their publicly accessible, uncovered front porch in the rain, where a dog got to it and the dog somehow RTSd it....so it's fun getting the drivers point of view here. Y'all do a tough job, looking forward to joining in on the convos.