Home
Forums
New posts
Search forums
What's new
New posts
Latest activity
Members
Current visitors
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
the latest rumor!!!
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="JustTired" data-source="post: 546752" data-attributes="member: 10234"><p>I agree.</p><p> </p><p>As for your comment...."<strong>we are completly numbers driven, jsut like the drivers.</strong>".......I hope you meant that you are given unrealistic goals, just as the drivers are. </p><p> </p><p>As in many businesses these days, the push is for new customers. And it seems to be at the expense of the existing ones. Existing customer concerns are relegated to the back burner. I've had pickup accounts in the past tell me they haven't seen a customer service rep in several years. And that they used to see someone at least twice a year. They are calling the 800 number and when that inevitably fails, their only contact is with the driver who can try to solve the problem or pass it along to the center team. The latter which almost always gets lost in the shuffle or just plain ignored.</p><p> </p><p>I've always said that unless you are in BD or a driver....you cost the company money as opposed to making it money. An over-simplified statement...but basically true.</p></blockquote><p></p>
[QUOTE="JustTired, post: 546752, member: 10234"] I agree. As for your comment...."[B]we are completly numbers driven, jsut like the drivers.[/B]".......I hope you meant that you are given unrealistic goals, just as the drivers are. As in many businesses these days, the push is for new customers. And it seems to be at the expense of the existing ones. Existing customer concerns are relegated to the back burner. I've had pickup accounts in the past tell me they haven't seen a customer service rep in several years. And that they used to see someone at least twice a year. They are calling the 800 number and when that inevitably fails, their only contact is with the driver who can try to solve the problem or pass it along to the center team. The latter which almost always gets lost in the shuffle or just plain ignored. I've always said that unless you are in BD or a driver....you cost the company money as opposed to making it money. An over-simplified statement...but basically true. [/QUOTE]
Insert quotes…
Verification
Post reply
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
the latest rumor!!!
Top