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<blockquote data-quote="MrFedEx" data-source="post: 757206" data-attributes="member: 12508"><p>Good observation. A lot of our packages sit these days, especially when planes are late. FedEx doesn't seem very concerned that a pkg that doesn't get delivered on Friday, won't be in the customer's hands until Monday. They used to make an all-out effort to deliver the stuff the day it came in, even if it was at 9 in the evening. One would think they would at least attempt the residentials on Saturday....nope. The budget is more important than the customer, and that's going to bite them in the ass. Customers remember the experience of spending $75 on an urgent package, only to have it sit over the weekend undelivered. And when they call customer service for a refund, they won't get it because FedEx will lie and say there was "An Act of God", which would be weather, or a false mechanical problem with a plane or vehicle. This pisses the customer off even more.</p></blockquote><p></p>
[QUOTE="MrFedEx, post: 757206, member: 12508"] Good observation. A lot of our packages sit these days, especially when planes are late. FedEx doesn't seem very concerned that a pkg that doesn't get delivered on Friday, won't be in the customer's hands until Monday. They used to make an all-out effort to deliver the stuff the day it came in, even if it was at 9 in the evening. One would think they would at least attempt the residentials on Saturday....nope. The budget is more important than the customer, and that's going to bite them in the ass. Customers remember the experience of spending $75 on an urgent package, only to have it sit over the weekend undelivered. And when they call customer service for a refund, they won't get it because FedEx will lie and say there was "An Act of God", which would be weather, or a false mechanical problem with a plane or vehicle. This pisses the customer off even more. [/QUOTE]
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