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Brown Cafe UPS Forum
UPS Discussions
The "S" Does Still Stand For "Service"
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<blockquote data-quote="anonymous6" data-source="post: 845977"><p>I see both sides of this argument and both have merit. However, this is the bottomline. We should not forget who the battle is with. Not each other but with FedEx and other package delivery companies.</p><p> </p><p>This supe made a battlefield decision and it was the right one in my eyes.</p><p> </p><p>The customer is probably so happy , she or he told at least 10 people about it and those 10 people told others about our Service. UPS probably gained 12 new customers because of this supes action.</p><p> </p><p>We all Win.</p></blockquote><p></p>
[QUOTE="anonymous6, post: 845977"] I see both sides of this argument and both have merit. However, this is the bottomline. We should not forget who the battle is with. Not each other but with FedEx and other package delivery companies. This supe made a battlefield decision and it was the right one in my eyes. The customer is probably so happy , she or he told at least 10 people about it and those 10 people told others about our Service. UPS probably gained 12 new customers because of this supes action. We all Win. [/QUOTE]
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The "S" Does Still Stand For "Service"
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