I have to relay a story which may restore your faith in UPS and customer service. I was at one of our local baseball fields watching a game and was chatting with a friend of mine who is the general manager of the team. He told me that he had ordered some jerseys yesterday to be delivered today. He thought that they were being delivered by FedEx. He then got a phone call from what he thought was FedEx explaining that his zip code was outside of their Saturday delivery area and would he like to make alternate delivery arrangements. He told them where he was and they said they would be there within the hour to deliver the jerseys at the baseball field. Imagine his (and my) surprise when our Saturday supervisor pulls up in her personal vehicle to deliver his jerseys. I had never been so proud to be a UPSer than at that moment. Right after she left I called the toll free number and asked that a complimentary concern be forwarded to the center on her behalf as she certainly went above and beyond for this customer.