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Brown Cafe UPS Forum
UPS Discussions
The "S" Does Still Stand For "Service"
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<blockquote data-quote="CharleyHustle" data-source="post: 846743" data-attributes="member: 26998"><p>I'm not a customer service expert, but I think we now bill only after delivery. If you ship a next day air with a 10:30 commit, and it gets delivered at 10:45, the shipper doesn't get a free delivery but they now pay the "saver" rate. So, if you order from VS for Saturday delivery and it gets delivered on monday because we don't service your area on Saturday, VS only gets the Monday next day air charge. If you paid extra for Saturday and didn't get it VS has your money and should be willing to credit you.</p></blockquote><p></p>
[QUOTE="CharleyHustle, post: 846743, member: 26998"] I'm not a customer service expert, but I think we now bill only after delivery. If you ship a next day air with a 10:30 commit, and it gets delivered at 10:45, the shipper doesn't get a free delivery but they now pay the "saver" rate. So, if you order from VS for Saturday delivery and it gets delivered on monday because we don't service your area on Saturday, VS only gets the Monday next day air charge. If you paid extra for Saturday and didn't get it VS has your money and should be willing to credit you. [/QUOTE]
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The "S" Does Still Stand For "Service"
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