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Brown Cafe UPS Forum
UPS Discussions
The Service Of UPS And The Ignorance Of The Public
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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 452609" data-attributes="member: 12570"><p>BH, we have all had similar encounters. The sad part of this is that the woman will tell her friends of her poor experience w/UPS and they will in turn tell their friends and the potential loss of 1 customer may lead to the potential loss of many others. Word of mouth can be a powerful form of advertising, whether positive or negative, accurate or otherwise.</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 452609, member: 12570"] BH, we have all had similar encounters. The sad part of this is that the woman will tell her friends of her poor experience w/UPS and they will in turn tell their friends and the potential loss of 1 customer may lead to the potential loss of many others. Word of mouth can be a powerful form of advertising, whether positive or negative, accurate or otherwise. [/QUOTE]
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The Service Of UPS And The Ignorance Of The Public
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